Shipping Policy

 1. How much does shipping cost?

  • Free Shipping On Orders Over A$159
  • Standard Shipping A$13

2. How long will it take to get my order?

For In - Stock item,  generally it will take 1-2 days for us to process your order.

For Pre - Order item, generally it will take around 30 days (Specific time would be mentioned in product page) for us to restock IT and then process it in 1-2 days when it is restocked.

After we processed the order, then for 

- Standard shipping orders will take around 15-25 business days to arrive.

- Express shipping orders will take around to 4-10 business days to arrive. 

 

3. What shipping carriers do you use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and LePost.

- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.

 

4. What about duty and taxes?


- Australia: We will try out best but orders may be subject to duties and taxes, and customers are responsible for these fees.

 

5. WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please write to us at cs_au@jwpei.com as soon as you place your order.

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